Troubleshooting

Fix delivery and DNS problems when mail isn’t arriving, replies aren’t delivered, or InboxNest can’t verify your records.

Most problems come down to a DNS record that isn’t live yet, a value pasted into the wrong field, or mail going somewhere other than InboxNest. Start with the guide that matches what you’re seeing.

Troubleshooting delivery Understand recipient suppressions, outbound safety pauses, and what continues to work when sending is reviewed. DNS troubleshooting Confirm the authoritative DNS host, fix common record mistakes, and retry InboxNest verification without destructive edits.