Sending and replying

New outbound conversations

Use Compose to start a new conversation from a connected branded address. The customer sees that branded From address, not a private InboxNest destination.

Replies

Open a conversation and write the reply in the thread. InboxNest sends the reply from the same branded address that received the message. Quoted history is cleaned before you send. There is no separate “insert signature” product beyond what you type in the reply.

Branded From address

Outbound mail uses the connected inbox address for that conversation. Customers continue to reply to the branded address. InboxNest does not advertise a personal Gmail or Outlook address as the From name for those messages.

Sent mailbox

Messages you send appear in Sent. A conversation that includes both inbound and outbound mail can still appear in Inbox when the latest customer message is inbound. Sent does not replace Inbox; it is the mailbox for outbound activity.

Intended use

InboxNest is intended for customer conversations, not newsletters, purchased lists, or cold outreach. Sending is limited to protect delivery for every connected domain.

Suppressions and safety pauses

If a recipient hard-bounces or reports a message as spam, InboxNest keeps that recipient suppressed for the sending domain. A later reply, new message, or retry to that address is blocked. If sending is paused for safety review, incoming messages continue to arrive, and you can still read Inbox, drafts, Spam, and Trash. Contact support if legitimate sending is paused.

This page documents current sending and reply behavior only. It does not promise scheduled sends, shared drafts, or features that are not in the product.