Notes for founders who run more than one product.
Practical writing on support email, deliverability, and AI-assisted support.
5 min read
How to add MX records in Squarespace (and find your DNS settings)
Where to find DNS settings in Squarespace, including domains moved from Google Domains, and how to add MX, TXT and CNAME records for email, step by step.
- squarespace
- dns
- mx records
5 min read
MX forwarding explained: can MX records forward email?
MX records only say which server receives your email; they can’t forward it themselves. Here’s how email forwarding really works, and the trade-offs for replies and deliverability.
- mx records
- forwarding
- deliverability
6 min read
Gmail is ending “Send mail as” in January 2027: what to do with your support@ address
Google says Gmail will stop supporting “Send as” for third-party addresses in January 2027. Who’s affected, what stops working, and fair options for a branded support address.
- gmail
- migration
- support email
5 min read
SPF, DKIM and DMARC for support email, explained in plain English
What SPF, DKIM and DMARC each prove, how they fit together, and the setup a small support inbox needs to keep replies out of spam, with free checkers for each.
- deliverability
- dns
- dmarc
5 min read
How to manage support email for multiple products from one inbox
Running several products means several support addresses. Here are the ways to bring them into one inbox, and what to get right so every reply comes from the right brand.
- multiple products
- support inbox
- workflow
5 min read
How to set up support@ for your SaaS without Google Workspace
The options for a branded support address when you don’t want a paid mailbox for every domain: forwarding, Gmail’s “Send mail as”, help desks and InboxNest, and the DNS each one needs.
- setup
- google workspace
- support email
See how InboxNest works.