Add InboxNest DNS records in Namecheap
Use Namecheap Advanced DNS to add the InboxNest records, and confirm Namecheap is actually the authoritative host.
When this guide applies
Use this page when InboxNest identifies Namecheap as the DNS host. Being registered at Namecheap is not enough. If nameservers point at Cloudflare or another host, add the records there instead.
Where to sign in
Sign in to Namecheap and open the Domain List.
Advanced DNS navigation
Choose Manage next to the domain, then open Advanced DNS. MX rows often live under Mail Settings as Custom MX. Other host records are added under Host Records.
Enter the InboxNest records
Copy each InboxNest row from the setup screen. In Namecheap, the root host is usually @. Namecheap may already display the domain after the host field; do not paste your-domain.com again.
- Type
- MX
- Host / Name
- @
- Value / Target
- record-value-shown-in-inboxnest
- Priority
- the priority shown in InboxNest
- TTL
- Use the provider default, or the TTL shown in InboxNest if one is listed.
Host, Value, Priority, and TTL
- Host matches InboxNest’s Host. Use
@for the root. - Value matches InboxNest’s Value / Target.
- Priority on Custom MX must match InboxNest.
- TTL can stay on Automatic unless InboxNest shows a required value.
What not to delete
Leave unrelated host records in place. On Direct MX, replace only the MX records InboxNest is asking you to change. On forwarding, do not change Namecheap MX records to “point mail at InboxNest”; configure forwarding instead and add only the displayed sending records.
Return to InboxNest
Save Advanced DNS, return to InboxNest, and click Verify setup.
Troubleshooting
If records never appear, check nameservers first. A Namecheap registration with Cloudflare nameservers will ignore Advanced DNS changes. Also watch for a doubled domain in the host field. See DNS troubleshooting.